Frequently Asked Questions

I’m looking for information on the Ben Franklin Bridge. Who do I contact?

If you have a question about the Betsy Ross, Ben Franklin, Walt Whitman or Commodore Barry Bridge or the PATCO High Speed Line or RiverLink Ferry, — Please contact the Delaware River Port Authority (DRPA) Tel: 877-567-3772 Other, unnamed, bridges across the Delaware and Schuylkill Rivers are controlled by different entities.

I want to ship a car to Puerto Rico. How do I do so?

Unfortunately, the Port of Philadelphia does not have direct connection to Puerto Rico. You may want to contact one of our Freight Forwarders or call Crowley Line, at 1-800-CROWLEY or 856-966-5800.

My flight departs Philadelphia International Airport later today, can you tell me more information?

For information concerning the airport, please contact the Philadelphia International Airport at 1-800-PHL-GATE or see their Website, Click Here.

My air cargo is arriving at Philadelphia International Airport, how can I get it?

PhilaPort is a seaport. Please see the Philadelphia International Airport website for air cargo questions, Click here.

Can you help me with a SEPTA bus or rail question?

PhilaPort is not involved with public transportation. Please see the SEPTA Website for information about regional rail or bus information, Click here.

I have cargo coming in on a ship to the Port of Philadelphia. Can you tell me if the cargo is available?

You should contact your freight forwarder or shipping line for that information. PhilaPort is not provided with that information.

How can I get my TWIC card?

For information on how to apply for your TWIC card, click here.

* There is a TWIC office located on the first floor PhilaPort Main Office Building, however, you need to initiate the process online first.

UES-5011 – Philadelphia PA – Philadelphia, PA
N Delaware Ave Universal Enrollment Center

**Schedule an appointment online or call (855) 347-8371 weekdays, 8 a.m. to 10 p.m. ET

***Please be sure to call the number above for any questions.***

I want to export. How do I get started?

There are many great organizations in close by to help you export from the Greater Philadelphia area. To provide you a little help, here are two:

1.) The World Trade Center of Greater Philadelphia has experts to help you begin the process of exporting, or grow your export business. They provide consulting services, classes, and other tools for small and mid-sized businesses in Greater Philadelphia. See their website, Click Here.

2.)  The US Export Assistance Center in Philadelphia also provides counseling and other services for small and mid-sized businesses to export, and they can connect you with a global network of commercial officers at US embassies around the world. See their website, Click Here.

Where or whom do I call for a container to ship a car?

We suggest you call a household goods/personal effects moving company. They have the experience moving smaller, one-time shipments such as your personal automobile. For a directory of household goods/personal effects movers, Click here.

Have a question?

All questions pertaining to the PhilaPort/Port of Philadelphia should be directed to marketing@philaport.com